{"created":"2023-07-25T10:36:16.703391+00:00","id":11457,"links":{},"metadata":{"_buckets":{"deposit":"75057e7d-f87f-41b6-a4ed-32f785141b0e"},"_deposit":{"created_by":10,"id":"11457","owners":[10],"pid":{"revision_id":0,"type":"depid","value":"11457"},"status":"published"},"_oai":{"id":"oai:senshu-u.repo.nii.ac.jp:00011457","sets":["27:32:706:707:1302"]},"author_link":["4848","4849"],"item_10002_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2020-10-20","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1","bibliographicPageEnd":"26","bibliographicPageStart":"15","bibliographicVolumeNumber":"10","bibliographic_titles":[{"bibliographic_title":"専修マネジメント・ジャーナル"},{"bibliographic_title":"Senshu Management Journal","bibliographic_titleLang":"en"}]}]},"item_10002_creator_2":{"attribute_name":"作成者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"植竹, 朋文"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"青木, 章通"}],"nameIdentifiers":[{}]}]},"item_10002_description_25":{"attribute_name":"内容記述","attribute_value_mlt":[{"subitem_description":"近年,OTA(Online Travel Agent)の台頭により販売チャネルが多様化し,顧客の消費行動も変化してきている。このような状況においては,ホテルは顧客と適切にコミュニケーションをとりながら販売戦略を立て,運用していくことが重要だが,現状では,十分にとれていないように見受けられる。そこで本稿では,インタビュー調査に基づき,ホテルと顧客とのコミュニケーションの実態を明らかにするとともに,ホテル側が考慮すべき要件について考察する。","subitem_description_type":"Other"},{"subitem_description":"In recent years, the rise of OTAs (Online Travel Agents) has diversified sales channels, and consumer behavior has also changed. In this situation, it is important for hotels to establish and operate sales strategies while appropriately communicating with customers, but at present, it seems that they have not taken enough. Therefore, in this paper, we clarify the actual conditions of communication between the hotel and the customers based on interview surveys and discuss the requirements that the hotel should consider.","subitem_description_type":"Other"}]},"item_10002_identifier_registration":{"attribute_name":"ID登録","attribute_value_mlt":[{"subitem_identifier_reg_text":"10.34360/00011443","subitem_identifier_reg_type":"JaLC"}]},"item_10002_publisher_26":{"attribute_name":"公開者","attribute_value_mlt":[{"subitem_publisher":"専修大学経営研究所"}]},"item_10002_source_id_28":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2186-9251","subitem_source_identifier_type":"ISSN"}]},"item_10002_source_id_29":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA12562863","subitem_source_identifier_type":"NCID"}]},"item_10002_title_1":{"attribute_name":"別言語のタイトル(英)","attribute_value_mlt":[{"subitem_title":"A Study on Communication between Hotel and Customers with Diversification of Sales Channels : Interview Survey"}]},"item_10002_version_type_20":{"attribute_name":"出版タイプ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_be7fb7dd8ff6fe43","subitem_version_type":"NA"}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2021-01-19"}],"displaytype":"detail","filename":"3043_0101_04.pdf","filesize":[{"value":"1.3 MB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"3043_0101_04.pdf","url":"https://senshu-u.repo.nii.ac.jp/record/11457/files/3043_0101_04.pdf"},"version_id":"0475e6db-6b6a-487a-a3c3-6225370eaf16"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"販売チャネル","subitem_subject_scheme":"Other"},{"subitem_subject":"ホテル","subitem_subject_scheme":"Other"},{"subitem_subject":"コミュニケーションコスト","subitem_subject_scheme":"Other"},{"subitem_subject":"クチコミ","subitem_subject_scheme":"Other"},{"subitem_subject":"評判","subitem_subject_scheme":"Other"},{"subitem_subject":"Tomofumi","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Uetake","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Akimichi","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Aoki","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Sales channel","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Hotel","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Communication cost","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Word of Mouth","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Reputation","subitem_subject_language":"en","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"販売チャネルの多様化に伴うホテルと顧客とのコミュニケーションに関する研究 : インタビュー調査に基づく検討","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"販売チャネルの多様化に伴うホテルと顧客とのコミュニケーションに関する研究 : インタビュー調査に基づく検討"}]},"item_type_id":"10002","owner":"10","path":["1302"],"pubdate":{"attribute_name":"公開日","attribute_value":"2021-01-19"},"publish_date":"2021-01-19","publish_status":"0","recid":"11457","relation_version_is_last":true,"title":["販売チャネルの多様化に伴うホテルと顧客とのコミュニケーションに関する研究 : インタビュー調査に基づく検討"],"weko_creator_id":"10","weko_shared_id":-1},"updated":"2023-07-25T11:57:35.884131+00:00"}