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Business State Model for Knowledge Work Process Mining
https://doi.org/10.34360/00007631
https://doi.org/10.34360/00007631d6c6d244-fb57-4f79-a97f-036cfaf02259
名前 / ファイル | ライセンス | アクション |
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3093_0022_05.pdf (987.8 kB)
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Item type | 紀要論文 / Departmental Bulletin Paper(1) | |||||
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公開日 | 2015-04-28 | |||||
タイトル | ||||||
タイトル | Business State Model for Knowledge Work Process Mining | |||||
言語 | ||||||
言語 | eng | |||||
キーワード | ||||||
主題 | Takashi, Kobayashi, process model, process mining, knowledge work, business state model, language/action perspective, business logic, behavior metrics. | |||||
資源タイプ | ||||||
資源タイプ | departmental bulletin paper | |||||
ID登録 | ||||||
ID登録 | 10.34360/00007631 | |||||
ID登録タイプ | JaLC | |||||
作成者 |
Kobayashi, Takashi
× Kobayashi, Takashi |
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内容記述 | ||||||
内容記述 | It is generally known that knowledge work processes include a lot of exception handling, and are non-repeated and unpredictable. Therefore, in case of applying process mining techniques to these processes, critical issues are generating stable business logic models and defining behavior metrics to assess exception handling. In order to resolve these issues, this paper proposes a business state model consisting of following two structures. The essential structure is constructed by abstracting only stable core events and by configuring a state transition model with them. The incidental structure is constructed by embedding the other changeable events into each state of this model and by defining behavior metrics with event attributes and their context information.The proposed model was implemented as a software tool and confirmed by applying to the real consumer loan approval process in a financial institute. | |||||
公開者 | ||||||
出版者 | The Institute of Information Science Senshu University | |||||
ISSN | ||||||
収録物識別子 | 1349-1938 | |||||
書誌情報 |
en : Information Science and Applied Mathematics 巻 22, p. 1-12, 発行日 2014 |
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出版タイプ | ||||||
出版タイプ | NA |